FAQ

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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at +44 33 0001 5347 or email us with your question

Top ten most popular FAQs

Are free antivirus software any good?

You should never go without a security protection on your computer because it could really harm your PC. Free Anti-Virus has very low detection rates. Just get in contact with us and we will be happy to inform you about the latest security software as we sell Spyware, Malware and Virus protection to our clients.

What should I do before I call for help?

If possible just write down any sort of error messages and take screen shots about it. Then try to recreate the same issue. Most of the times you just have to close the program and restart the computer and that will possibly resolve the problem.

What exactly are managed IT-services?

I-Guru managed IT services can take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. We at i-Guru can also act as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What does having managed IT services cost?

At i-Guru we have a fixed monthly fee model which is based on the size and complexity of your particular network. Once you have a contract with us your Managed IT Services will cover maintenance and support for every component of your network.

What is a cloud backup?

Online backup as commonly referred as cloud backup is the process where the backups are transferred to an offsite server every night. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What if we have an internal IT department already?

At i-Guru we can offer scalable solutions that can be personalised to meet your specific needs. It doesn’t matter if you need a full package of managed IT services and consulting, security solutions or service desk support. i-Guru has very simple, affordable and customised flat rate service plan.

How does a flat rate billing save money?

You can budget your IT expenses with the help of flat rate billing for better focus on your core business goals. At i-Guru we can customise each package for your unique business. So you only pay for what you need. i-Guru serves as your “one stop shop” for all your managed IT service needs.

What kind of responses can we expect?

Specific clients have specific expectations and we work to provide them the best one possible.

What type of systems do you support?

At i-Guru we consider ourselves as being “ecosystem agnostic” and whether you make use of Google apps, office 365, windows, Mac, android or iOS, we can support your team very well. First of all you need to install a server onsite or host one virtually on Amazon or Azure? Then we can support you. If you need transition of one eco system to another then we can help you do so.

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