Covid-19

 We are actively recruiting this position. All interviews and work requirements will continue to be handled safely, and with the greatest of care, as per the government social distancing guidelines.

Duties

Provide IT support to clients on the service desk
Assist in the planning and management of installation projects
Document and update projects and service tickets
Skills & Requirements:

Experience working in a 2nd line or 3rd line IT support role, preferably in a client-focused Managed Services (MSP) environment, with strong skills in some or all of the following:
CRM/ticketing system
Microsoft Server 2012/2016/2019
Cloud technologies, such as Microsoft 365
Routers and switches
Firewalls (preferably Fortigate, Palo Alto, Sophos, Cisco ASA or SonicWALL)
Virtual environments (preferably VMware) and disaster recovery
Must be comfortable and confident working in a customer-focused environment, able to provide advice and build relationships
Any certifications in CompTIA, Microsoft Server (MCSA/MCSE), Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous

Salary & Benefits

The salary is between £25,000 – 35,000 p.a. depending on level of skills and experience.

Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.)

If you are interested in applying for the 2nd/3rd Line IT Service Desk Support Engineer vacancy, please submit your CV. For further information, please contact John Pearson or Vinod Chakrapani via our company website: www.i-guru.net