What is a back office?
Back office can be considered as an important addition to your business and can even be portrayed as the backbone of your organisation. Back office staff isn’t really customer confronting or facing, however their work on the capacities and activities of a business that empowers better customer relations.
The term started from organisations which partitioned their office space so cutting edge workers have more commitments for communicating with their clients, while the back bit of the workplace comprised of partners.
Their commitments incorporate a wide range of assignments, for example, bookkeeping, clearances, IT undertakings or offering help for front-office workers.
What is required?
To set up a back office you would need an initial team of around five people which would include a project manager and four administrative workers. Which results in five more desks in the office, IT equipment for five people, and, of course, payment of every single employee depending on what their specialty is; market research, customer support, admin role, or perhaps even social media expert.
In case your organisation or company doesn’t have a physical headquarter in UK then setting up one would prove to be quite expensive. The total cost for five employees with functional office space in London is close to £280.000 which is very expensive when compared to any other country.
Is there any other solution?
The back office of your organisation doesn’t need to truly and truly be in the rear of your office space. Indeed, most back-workplaces aren’t situated anywhere close to the front office. This likewise implies your back office doesn’t need to be situated in your nation, by any means. You can set up a complete remote department overseas, or even look up remote workers who have an in-home office and specialise in back office tasks.
India as per global management consulting firm AT Kearney’s has been ranked the best outsourcing destination. India remains the favourite back office of the world thanks to its “first-mover advantage” and deep skill base. India has proven itself to adept at competing in all dimensions of the industry, being the “preeminent destination and leader” in all fields of offshore services.
An average person in India earns around £250 monthly which is less than 1/3 of what a Londoner earns. People in India speak English, who look like you, study like you, and work hard like you. India is full of qualified experts who studied at top universities in their country, or even prestigious universities around the world.
The economic gap between the UK and India means that the employees in your remote back office will have a larger salary than they normally would in their home country, all while you are paying them much less than you would if you hired a London-based worker.